Chase has a branch locator tool on its website that shows you the closest locations, hours, and services available at each branch

The fastest way to find a Chase branch near you is to use Chase's own branch locator at chase.com/locations. Enter your address, city, or ZIP code, and the tool returns a map with nearby branches, their hours, phone numbers, and which services each one offers. You can also search by service type — for example, if you need a safe deposit box or want to open a business account — and filter results to show only branches that have what you need.

If you do not have internet access, you can call Chase customer service at 1-800-935-9935 and ask for the nearest branch location. They can tell you hours, services, and whether you need an appointment for what you want to do.

Many Chase branches are inside grocery stores, pharmacies, or shopping centers rather than in standalone buildings. The locator tool shows you the exact address and what's nearby, so you know whether parking or transit access will work for you.

Key Takeaways

  • Chase's branch locator at chase.com/locations is the quickest way to find nearby branches with specific services you need.
  • You can filter results by service type — checking, savings, business accounts, safe deposit boxes — to find branches that offer what you want.
  • Many Chase branches operate inside grocery stores or shopping centers, not as standalone bank buildings.
  • If you cannot reach a branch in person, you can handle most banking through Chase's mobile app, website, or phone line at 1-800-935-9935.
  • Some branches require appointments for certain services, especially during busy hours or for complex transactions.

What the branch locator shows you

When you search on chase.com/locations, each result displays the branch address, phone number, hours of operation, and a list of services available at that specific location. Not all Chase branches offer the same services — some have safe deposit boxes, some have mortgage specialists, and some are smaller branches with limited hours.

The tool also shows you whether the branch is inside another business (like a Whole Foods or Walgreens) or a standalone Chase location. This matters if you want to combine banking with other errands. You can click on any result to see a map, get directions, and read customer reviews about wait times and staff experience at that branch.

When you should call ahead before visiting

If you need something specific — opening a business account, explore for a mortgage, setting up a safe deposit box, or handling a complex dispute — call the branch first or use the phone number in the locator to confirm someone is available. Many branches ask you to book an appointment for these services, especially if you are visiting during peak hours (lunch time, Friday afternoons, or the first few days of the month).

For routine transactions like deposits, withdrawals, or balance inquiries, you do not usually need an appointment. But if the branch is very busy or you have a long list of things to handle, an appointment ensures you get the time you need without a long wait.

Alternatives if no branch is nearby or convenient

Chase has over 4,700 branches and 15,000 ATMs across the United States, but if none are close to you, you can handle most banking without visiting a branch. The Chase mobile app and website let you deposit checks by taking a photo, transfer money between accounts, pay bills, and check your balance. You can also call 1-800-935-9935 to speak with someone about account questions, disputes, or transactions.

If you need cash and do not have a Chase ATM nearby, you can withdraw from any ATM in the Allpoint network (over 55,000 ATMs worldwide) without a fee if you have a Chase checking account. The Chase app shows you Allpoint ATMs near you.

What to bring when you visit a branch

For most transactions, bring a photo ID and your debit card or account number. If you are opening a new account, bring a second form of ID (passport, driver's license, or state ID) and proof of address (utility bill, lease, or recent bank statement with your name and address). If you are handling a dispute or fraud claim, bring any documentation you have — receipts, emails, screenshots, or transaction records.

For safe deposit box access, you will need your key and photo ID. If you are explore for a loan or credit product, bring recent pay stubs, tax returns, and proof of income.

Chase ATM locations if you only need cash

If you only need to withdraw cash, you do not have to visit a branch. Use the Chase app or website to find the nearest Chase ATM, or search for Allpoint ATMs if you have a Chase checking account. Chase ATMs are available 24/7 at most locations, and you can withdraw cash, check your balance, and deposit checks at many of them without visiting a teller.

If you use an ATM outside the Chase or Allpoint network, you will typically pay a fee — usually $2 to $3 per transaction, plus any fee your bank charges for out-of-network use.

Frequently Asked Questions

Can I do everything I need at a Chase ATM instead of visiting a branch?

Most routine transactions work at an ATM — cash withdrawals, deposits, and balance checks. But if you need to open an account, dispute a transaction, explore for a loan, or access a safe deposit box, you need to visit a branch or call customer service. The branch locator tells you which services each location offers.

Do all Chase branches have the same hours?

No. Hours vary by location and day of the week. Most branches are open Monday through Friday during business hours and have limited Saturday hours, but some close on Saturday or have different schedules. The locator tool shows the exact hours for each branch.

What if I need to visit a Chase branch while traveling?

Use the branch locator on chase.com/locations and enter the city or ZIP code where you will be. You can also call 1-800-935-9935 and ask for a branch near your destination. Most routine banking can also be done through the app or website from anywhere.

Is there a fee to use a Chase branch?

No. Visiting a Chase branch and speaking with a teller is free. You only pay fees if you use services that carry fees — like overdrafts, out-of-network ATM withdrawals, or certain account types. Your account agreement lists which services have fees.

Can I handle a fraud dispute over the phone instead of visiting a branch?

Yes. Call 1-800-935-9935 to report fraud or dispute a transaction. Chase will start an investigation by phone and send you forms to sign. You do not have to visit a branch unless Chase asks you to provide additional documentation in person, which is rare.